January 2011

Programme
Conference report
Minutes of the AGM
Juma Tez Baarish Thee – it’s raining scripts (Teaching right-to-left scripts) (Naeema Hann)
Customer Service and Quality Assessment in Language Centres (Andrew Grenfell and Thomas Snell)
Benchmarking and Teacher Training in Asian Languages (Xinsheng Zhang)
Voice over the internet (Teresa Mackinnon, Zhiyan Guo and Katsuko Nagata) zipped files